Privacy policy

Last updated: December 30, 2025

Privacy Policy (Singapore – PDPA)

KIN & PAW operates this store and website (the “Services”) to provide you with a curated shopping experience. KIN & PAW is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our website, make a purchase, create an account, contact us, or otherwise use our Services. By using the Services, you consent to the collection, use, and disclosure of your personal data as described in this Privacy Policy.

1) Personal Data We Collect

Depending on how you interact with us, we may collect the following personal data:
  • Contact details: name, email address, phone number, billing/shipping address
  • Order and transaction details: products viewed/purchased/returned/exchanged, order history
  • Payment information: payment method and transaction confirmations (payment processing is handled by Shopify and/or our payment service providers; we do not store full card details)
  • Account information (if you create an account): login details and preferences
  • Customer support communications: information you provide when you contact us
  • Device and usage data: IP address, browser/device information, cookies, and how you use our website

2) How We Collect Personal Data

We may collect personal data:
  • Directly from you (e.g., when you place an order, create an account, subscribe, or contact us)
  • Automatically through cookies and similar technologies when you use our Services
  • From service providers who support our business (e.g., Shopify, payment processors, delivery partners, analytics providers)

3) How We Use Your Personal Data

We use your personal data for purposes including:
  • To provide and operate the Services (process payments, fulfill orders, deliver products, manage returns/exchanges)
  • To communicate with you (order updates, customer support, service messages)
  • To improve our Services (analytics, troubleshooting, website performance, customer experience)
  • For marketing (where permitted) (e.g., sending updates/promotions if you have opted in, or where otherwise allowed under PDPA)
  • For security and fraud prevention (protecting our customers and business)
  • To comply with legal obligations under applicable laws and regulations in Singapore

4) Disclosure of Personal Data

We may disclose your personal data to third parties only where necessary, including:
  • Shopify (our e-commerce platform provider)
  • Payment processors to process transactions
  • Delivery and logistics partners to ship your orders
  • Service providers supporting our operations (e.g., IT, analytics, customer support tools)
  • Authorities or regulators where required by law
We do not sell your personal data.

5) Cookies and Similar Technologies

We use cookies and similar technologies to operate and improve our website, remember preferences, and understand how visitors use our Services. You can manage cookies through your browser settings. Disabling cookies may affect certain site features.

6) Retention of Personal Data

We retain personal data only as long as necessary to fulfill the purposes set out in this Privacy Policy, including for business, legal, accounting, or reporting requirements.

7) Protecting Your Personal Data

We take reasonable administrative, technical, and physical safeguards to protect your personal data. However, no method of transmission over the internet or electronic storage is completely secure.

8) Your PDPA Rights (Singapore)

Under Singapore’s Personal Data Protection Act 2012 (PDPA), you may have the right to:
  • Request access to your personal data that we hold
  • Request correction of your personal data that is inaccurate or incomplete
  • Withdraw consent for certain uses of your personal data (this may affect our ability to provide some Services, e.g., fulfilling orders)
To make a request, contact us using the details below. We may need to verify your identity before processing your request.

9) International Transfers

Shopify and some of our service providers may process or store data outside Singapore. Where personal data is transferred overseas, we will take reasonable steps to ensure your data is protected to a standard comparable to Singapore’s PDPA requirements.

10) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

11) Contact Us

If you have questions about this Privacy Policy or would like to make a PDPA request, contact us at:
Email: enquiry@kinandpaw.sg