Terms of service
Terms of Service (Singapore)
These Terms of Service (“Terms”) govern your access to and use of the KIN & PAW website and online store (the “Site”) and any related services (collectively, the “Services”). By accessing the Site or purchasing from us, you agree to be bound by these Terms.
1) About KIN & PAW
KIN & PAW operates this Site to provide products and services to customers in Singapore.
2) Eligibility and Use of the Site
By using the Services, you confirm that you are at least the age of majority in Singapore and have the legal capacity to enter into these Terms. You agree not to use the Site for any unlawful purpose or in a way that may harm the Site, our business, or other users.
3) Products, Pricing, and Availability
- Product descriptions, images, and prices are provided in good faith. Minor variations (e.g., colour tone due to screen settings) may occur.
- All prices are shown in SGD unless stated otherwise.
- We may change prices, product details, or discontinue items at any time without notice.
- Products are subject to availability and may be sold out.
4) Orders and Payment
- By placing an order, you confirm that all information provided is accurate and complete.
- We reserve the right to refuse, cancel, or limit any order at our discretion (including suspected fraud, stock issues, or pricing errors).
- Payment is processed through Shopify and/or our payment providers. Your payment details are handled according to their terms and security practices.
5) Shipping and Delivery (Singapore)
- Delivery timelines shown are estimates and may vary due to courier delays, peak periods, weather, or other factors outside our control.
- Risk of loss passes to you upon delivery to the address provided.
- Please ensure your shipping details are correct. If an order is returned due to an incorrect address, additional shipping fees may apply for re-delivery.
6) Returns, Exchanges, and Refunds
Returns, exchanges, and refunds are governed by our Returns & Refund Policy, which forms part of these Terms. Please review it before purchasing.
7) Promotions and Discount Codes
- Discount codes (if any) are subject to stated terms and may be withdrawn at any time.
- Unless stated, discount codes cannot be combined and may exclude certain items (e.g., sale items).
8) Intellectual Property
All content on the Site (including text, images, logos, product designs, and graphics) is owned by or licensed to KIN & PAW and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, or use our content without written permission.
9) User Content (Reviews, Comments, Submissions)
If you submit reviews, photos, or other content:
- You confirm you have the right to share it and it does not infringe third-party rights.
- You grant KIN & PAW a non-exclusive, worldwide, royalty-free licence to use, reproduce, and display the content for marketing and store purposes (unless you request removal).
10) Prohibited Conduct
You agree not to:
- Attempt to gain unauthorised access to the Site or systems
- Upload malicious code or interfere with Site operation
- Use the Site to violate any law or third-party rights
- Misrepresent your identity or provide false information
11) Disclaimer of Warranties
To the fullest extent permitted by law, the Site and Services are provided “as is” and “as available.” We do not guarantee that the Site will be uninterrupted, error-free, or free from viruses.
12) Limitation of Liability
To the fullest extent permitted by Singapore law, KIN & PAW shall not be liable for any indirect, incidental, special, or consequential losses arising from your use of the Site or purchase of products, including loss of profits, revenue, data, or goodwill.
Where liability cannot be excluded under applicable law, our liability will be limited to the amount paid by you for the relevant product(s) giving rise to the claim.
13) Indemnity
You agree to indemnify and hold harmless KIN & PAW from any claims, losses, liabilities, and expenses arising from your breach of these Terms or misuse of the Services.
14) Privacy
Your use of the Services is also subject to our Privacy Policy.
15) Governing Law and Dispute Resolution
These Terms are governed by the laws of Singapore. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Singapore.
16) Changes to These Terms
We may update these Terms from time to time. Changes will be posted on this page with an updated “Last updated” date. Your continued use of the Services after changes are posted constitutes acceptance of the updated Terms.